Get in Touch

We’d love to hear from you.

How long does it take for me to receive my order?

Orders are usually received between 2-7 days. We provide:

  • Royal Mail Recorded delivery (UK) – 2-5 days
  • European Recorded Delivery – 3-7 working days (2-4  working days in our experience!)

We also ship worldwide whereby we provide tracking with every order. This usually takes 5-7 days in our experience.

What is your return and exchange policy?

Visit our delivery and returns page.

How do I change my shipping address?

Contact us immediately via our email:

So we have every opportunity to amend the address before we ship your order.

How do I track the status of my order?

When you order from Her Comfies, every provide tracked delivery with all our orders, so you’ll be able to follow your package once it’s out on the road to get to you.

How do I receive customer support?

We pride ourselves on customers support, so contact us by sending us an email to:

Do you ship to my country?

We ship worldwide! Just enter your zip code / postcode at the checkout and your shipping fee will be calculated for you!

All of international shipping options are tracked shipping options so you can request a tracking code and know exactly where your items are located.


We’ve had plenty of international orders! Our amazing international customers say that the delivery takes 5-7 working days on average!

Will my items come in one package?

Your entire order will come in one package if that’s how you ordered it, so you get to enjoy all your Her Comfies items all at once.

Get in touch with us

We love to ensure that all our customers have a way of contacting us. If the Frequently Asked Questions, doesn’t provide you the answer you’re looking for and you have a question or require anymore information, don’t hesitate to contact us at: